Refund and Returns Policy

We want order issues to be handled clearly and quickly. If you need help with an order, email [email protected] with your order number and the email address used at checkout.

Order Cancellation Before Shipment

If your order has not shipped yet, contact us as soon as possible to request cancellation. Orders cancelled before shipment may be refunded to the original payment method.

If payment has already been processed, a non-refundable payment processing fee of $6.00 may be deducted from the refund. This applies to paid orders that are cancelled before shipment.

After an Order Has Shipped

Once an order has shipped, it can no longer be cancelled before delivery. Please wait for the package to arrive, then contact us if there is a problem with the item.

Damaged, Incorrect, or Incomplete Items

If your item arrives damaged, incorrect, incomplete, or unusable, contact us within 30 days of delivery. Include your order number and clear photos of the product, packaging, and any issue you want us to review.

Return Condition

Approved returns should be unused, complete, and sent back with the original packaging when possible. Items that are used, damaged after delivery, missing parts, or returned without approval may not qualify for a refund.

Refund Timing

Approved refunds are sent back to the original payment method. Card issuers, banks, and payment processors control how long the funds take to appear. In many cases, this takes 5-10 business days after the refund is issued.

Before Sending Anything Back

Please do not send items to any address without contacting support first. We will review the order and provide the correct next step when a return is approved.