Shipping Delivery

This page explains how NANA Lighter orders are prepared, shipped, and tracked. Delivery times are estimates and may vary by destination, carrier handoff, customs review, and local delivery conditions.

Processing Time

Orders are reviewed and prepared after payment is confirmed. Processing usually takes 1-5 business days. If an address appears incomplete or an order detail needs confirmation, support may contact you before fulfillment continues.

Estimated Delivery Time

  • United States: usually 15-25 business days after shipment.
  • Australia, Canada, France, Japan, New Zealand, South Korea, and United Kingdom: usually 15-25 business days after shipment.
  • Brazil, Mexico, Central America, South America, Asia, and Africa: usually 20-40 business days after shipment.

These estimates do not include the 1-5 business day processing time.

Tracking Updates

When tracking is available, it will be shared through the order system or by email. Tracking can take 2-5 business days to update after a package is handed to the carrier.

Lighter Shipping Notice

All lighter products are shipped empty. Fuel, gas, or flammable liquid is not included. Customers are responsible for following local rules for refilling, carrying, and using lighter products.

Customs and Local Fees

International shipments may be reviewed by customs. Import duties, taxes, local collection fees, or customs-related charges are controlled by the destination country or carrier and are the buyer’s responsibility when applicable.

Address Accuracy

Please enter your shipping address carefully, including apartment or unit numbers, postal codes, phone numbers when required, and any delivery notes that help the carrier. If a package is delayed, returned, or lost because the address was incorrect or incomplete, contact support so we can review the available options.

Delivery Problems

If tracking stops updating, shows delivered but the package cannot be found, or appears incorrect, check the delivery location first and then email [email protected] with your order number.